Refund policy

At Hidden Hammock Nursery, every plant is carefully inspected, packaged, and shipped with care. Because we sell live plants, some signs of shipping stress—such as minor leaf damage, soil disturbance, or cosmetic imperfections—can occur during transit and are considered a normal part of shipping live plants.

Returns

Due to the perishable nature of live plants, we do not accept returns on live plants, tissue cultures, plugs, starter plants, or acclimation kits.

Issues With Your Order

If your order arrives with a significant issue, such as receiving the wrong item or a plant that has sustained severe damage during shipping, please contact us within 24 hours of delivery.

To help us evaluate the issue, please include:

• Your order number
• Clear photos of the plant
• Photos of the shipping box and packaging
• A brief description of the concern

Each claim is reviewed individually. When appropriate, Hidden Hammock Nursery may offer a replacement (if available), store credit, or a refund at our discretion.

What Is Not Covered

The following are not considered eligible for refunds or replacements:

• Minor cosmetic damage or shipping stress
• Soil shifting during transit
• Normal leaf yellowing, blemishes, or broken leaves
• Natural variation in size, color, variegation, or growth habit
• Damage resulting from improper care after delivery
• Delays caused by the shipping carrier, weather, or circumstances outside our control

Weather & Shipping

Customers are responsible for ensuring weather conditions are suitable for delivery. If extreme heat or cold is expected, we recommend waiting to place your order or selecting any available weather protection options.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Questions

If you have any questions about your order, please contact us at hiddenhammocknursery@gmail.com. We're always happy to help and will do our best to make things right whenever possible.

Thank you for supporting our family-owned nursery.

Hidden Hammock Nursery

Rooted in Resilience.