Shipping policy

At Hidden Hammock Nursery, we take pride in carefully packaging every order to help your plants arrive safely. As a family-owned nursery, we treat every shipment with the same care we would our own collection.

Processing Time

Orders are typically processed within 2–5 business days. During periods of high order volume, live sales, holidays, or extreme weather, processing times may be slightly longer.

We may delay shipment if weather conditions are expected to put your plants at risk. If a significant delay is necessary, we will contact you whenever possible.

Shipping Rates

Shipping costs are calculated automatically at checkout based on factors such as your order, package size, destination, and shipping method.

The shipping cost displayed during checkout is the amount you will pay before completing your purchase.

Shipping Schedule

To reduce the risk of plants sitting in transit over a weekend, orders are generally shipped Monday through Wednesday. Shipping schedules may vary depending on holidays, weather, and carrier service.

Tracking Information

Once your order has shipped, you will receive a tracking number by email.

Please monitor your tracking information and retrieve your package as soon as possible after delivery.

Weather

Live plants can be affected by extreme temperatures.

Customers are responsible for considering weather conditions before placing an order. We may postpone shipment if we believe weather conditions present a significant risk to plant health.

Delivery Responsibility

Once a package has been marked as delivered by the shipping carrier, customers are responsible for promptly bringing plants indoors and providing appropriate care.

We are not responsible for damage caused by:

Packages left outside after delivery
Incorrect or incomplete shipping addresses
Carrier delays or shipping disruptions beyond our control
Weather events occurring after delivery

Address Accuracy

Please verify your shipping address before completing checkout.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Live Plants

Because plants are living organisms, some minor cosmetic damage, soil shifting, or shipping stress may occur during transit. These conditions are common when shipping live plants and do not affect the long-term health of the plant.

If your order arrives with a significant issue or you receive the wrong item, please contact us within 24 hours of delivery with your order number and clear photographs of the plant and packaging. All claims are reviewed on a case-by-case basis. Any resolution, including replacement, store credit, or refund, is provided at the sole discretion of Hidden Hammock Nursery.